top of page

Returns & Exchange

Thank you for choosing RunSwag for your customized product needs. As a small business that employs a made-to-order business model, we take pride in delivering exceptional products tailored to your preferences. Through our collaboration with production partners, we ensure that each item is created with care and precision when you place an order.

1. Made-to-Order Excellence

At RunSwag, we operate without pre-existing inventory to provide you with products that are fresh, personalized, and cost-effective. This approach allows us to maintain high-quality standards while minimizing costs. When you make a purchase, we initiate the production process promptly through our trusted suppliers.

2. Commitment to Quality

Our dedication to excellence drives us to monitor each production phase rigorously. We take every precaution to package your order securely, minimizing the risk of damage during transit.

3. Handling Damaged or Defective Items

While it is a rare occurrence, if your ordered item arrives damaged or exhibits a print defect, please let us know. Our customer service team is ready to assist you in resolving the issue. To ensure a prompt resolution, contact us within 7 days of receiving your order.

4. Options for Resolution

Upon notifying us of a damaged item or print defect, we offer two solutions to address the matter:

a. Replacement: We expedite the production of a new item to replace the damaged one. Our commitment is to get the corrected product to you swiftly.

b. Refund: If a replacement is not feasible or desired, we are pleased to provide a refund equivalent to the purchase price of the item. Your satisfaction is our priority.


5. Refund and Exchange Guidelines

While we aim to accommodate all requests, we maintain the right to decline a refund or exchange in specific cases. This policy ensures fairness and the integrity of our services.

6. Get in Touch

To initiate a return, exchange, or discuss a damaged or defective item, reach out to our customer service team via:

When contacting us, please provide your order number, a description of the issue, and relevant images to expedite the process.

7. Policy Updates

Please be aware that our Return and Exchange Policy may change. Stay informed by reviewing the policy on our website [URL] or request an updated copy from our customer service team.

At RunSwag, our commitment is to provide you with products that showcase our dedication to quality and your satisfaction. We value your business and eagerly anticipate the opportunity to serve you with excellence.

RunSwag Team


Phone: 424-441-5575

bottom of page